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A Spa Journey That Could
Last A Lifetime.

Fitness & Facilities Manager

Expiration Date: August 01, 2017

Job Category

Spa Management

Company Name

Mandarin Oriental

Company Type

Resort/Hotel Spa


80 Columbus Circle
New York, New York 10023 United States

Contact Name

gaylen brown





Company Description

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 10,000 rooms in 23 countries with 16 hotels in Asia, 14 in The Americas and nine in Europe and North Africa. Our aim is to be widely recognized as the best luxury hotel group in the world, providing exceptional customer satisfaction in each of our hotels. The growth strategy of our Group is to successfully operate 10,000 rooms in major business centers and key leisure destinations around the world, whilst continuing to expand our presence globally. Our current portfolio reaches across four continents, and we remain firmly on track with our development plans. The Group regularly receives international recognition and awards for our legendary service hospitality

Job Description

We are looking for a dynamic individual to assist in leading our team and overseeing all aspects of the spa operation. The ideal candidate will have previous luxury spa management experience (preferably in a luxury hotel setting), excellent interpersonal relationship and leadership skills, the ability to drive revenue in the spa by creating creative marketing ideas and ensuring all guests expectations are exceeded. Directs staff and ensures all corporate policies and procedures are followed. Assist the Spa Director with managing all aspects of the spa operation(Spa, Fitness Center, Pool)

Job Requirements

Job Requirements: 2 years experience in Spa Management setting. -Fitness/Aquatics Management Experience a Plus -Reading, writing and oral proficiency in the English language. -Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. -Must work in a safe, prudent and organized manner. -Must have mathematical skills, technical aptitude and spa operation knowledge. -Must have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office Administration, Power Point and Internet applications. -Knowledge of specific spa industry applications is desirable, such as spa soft. -Must have knowledge of current spa trends in the industry -Must be able to relate to all levels of management and colleagues. -Must have excellent interpersonal and communication skills, able to network with contacts relevant to the Spa. -Lead by example and be a mentor for all spa colleagues to follow. -Must have technical awareness and knowledge of a wide variety of treatments particularly for the face and body. -Must have knowledge of holistic concepts that relate to the well being of all guests in a spa environment. -Must be open to learning about treatments and concepts that derive from other cultures. -Must have knowledge of leadership techniques. -To set a standard at all times in professionalism, appearance and attitude as expected of all spa colleagues. -To be adaptable and accountable for all actions. -Must be capable of performing presentations and trainings. -Must have good delegation skills to effectively have many projects running at the same time. -Must understand the current legislation in regards to State laws for therapists. -Must have an understanding of human resource policies in the State of New York -Consistently strive for a higher level of achievement both personally and professionally

Job Status



ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.