Job CategorySpa Director
Company NameBeau Rivage Resort & Casino - MGM Resorts
Company TypeResort/Hotel Spa
Address875 Beach Boulevard
Biloxi, Mississippi 39530 United States
Contact NameTanya Smith - Talent Acquisition Consultant
Beau Rivage Resort and Casino is part of the MGM Resorts International, the world’s leading hospitality and entertainment company. Within our deep and diverse portfolio of resort destinations, we create experiences that simply do not exist anywhere else. From breathtaking Bellagio and ARIA on the Las Vegas Strip to Maryland’s brand-new MGM National Harbor, to Beau Rivage on the beautiful Gulf Coast of Mississippi and other amazing resorts throughout the United States and the world, our destinations engage, entertain and inspire. Welcome to the SHOW! Southern hospitality and world-class amenities come together at Beau Rivage. Our 24-hour casino features non-stop gaming action and the latest table games and slot machines. Our 1,740, elegantly appointed guest rooms, including 95 luxurious suites, offer panoramic views of the Gulf Coast or Back Bay. Experience an incomparable array of guest activities, enhanced by extraordinary hotel amenities and exceptional service worthy of a AAA Four Diamond Award. With distinctive dining, superstar entertainment and endless excitement, every experience at Beau Rivage is truly a feeling like no other. The Spa and Salon maintains a staff of more than 70 highly trained professionals, ranging from massage therapists and aestheticians to cosmetologists and hair stylists. The facility features 14 massage treatment rooms; four facial rooms; one deluxe group pedicure room, that can accommodate up to five guests at one time; five manicure stations; five stylist stations; workout facility; and separate vanity areas for men and women featuring steam, sauna and whirlpool amenities. On par with any world-class spa, Beau Rivage boasts a state-of-the-art fitness facility featuring top-of-the-line equipment. The resistance section alone features 20 different machines designed to work every muscle group, and the cardio equipment includes an extensive selection of stair climbers, recumbent bicycles and treadmills. To continue the spa journey at home, some of the world's best spa and beauty product lines are available for purchase at Actique, the nearby spa boutique.
POSITION SUMMARY: Director Spa Salon Ops is responsible for leading the efforts to proactively provide Spa/Salon and Pool guests with a refined luxury experience that is relaxing and rejuvenating; ensuring the Spa/Salon and Pool consistently operate efficiently to maximize revenues while upholding the company’s service standards and brand attributes; effectively leading and coordinating all Spa/Salon and Pool guest-related services, including but not limited to the direction and development of the massage therapists, hairstylists, estheticians, nail technicians, receptionists, spa attendants, pool attendants, lifeguards, supervisors, leads and managers. ESSENTIAL FUNCTIONS AND TASKS: Assist the Director of Hotel Operations in developing organizational strategies by identifying and researching Spa/Salon issues; contributing information, analysis, and recommendations to property strategic thinking and direction; and establishing objectives in line with organizational objectives. Provide input and direction in the development and monitoring of department operations and strategies to produce both short-term and long-term profitability for the company. Ensures maximum revenue and productivity of Spa/Salon and Pool by maintaining effective treatment space scheduling and staffing to meet budgetary goals and operational needs. Maintains strong product and supply inventory controls, closely monitoring usage to maximize profit margins; manages linen through regular inventories and replacement purchases as needed. Oversees the execution of all operational aspects in the Spa/Salon and Pool, ensuring the cleanliness, safety and security of guests and their property through daily inspections; ensures all health and safety policies and procedures are practiced at all times to be in compliance with State Board and Health regulations. Upholds gracious and efficient front desk procedures in the booking and handling of guests by providing excellent guest service consistent with the MGM Resorts customer service programs; recognizes and accommodates VIP guests seamlessly. Ensures Spa/Salon and Pool licenses, certifications, training manuals, protocols, policies and procedures and documentation are displayed and up to date at all times. Develops, evaluates, motivates and coaches Spa/Salon, and Pool employees’ to ensures adherence to departmental and company policies and procedures, providing prompt, fair and effective enforcement using accountability and recognition tools. Evaluates professional service consistency; implements ongoing skills training to ensure service protocols and standards are being upheld. Administrates payroll and commissions effectively, auditing and paying according to departmental and company policies and procedures. Ensures compliance to proper comp, cash and credit card handling policies and procedures. Works closely with retail to ensure inventory and product selection aligns with services and customer profile to maximize retail revenue; maintains professional relationships with suppliers and providers. Works closely with advertising and marketing to create targeted promotions, marketing and service packages to drive sales and revenue. Actively identifies and analyzes new and different services and products staying current and knowledgeable of the latest industry equipment, technology, products and best practices; leads effective change through the development of complete execution plans. Ensures daily team updates are conducted, conveying all relevant information throughout the Spa/Salon/Pool and quarterly staff meetings are conducted, creating a work environment that promotes continuous improvement, teamwork, mutual respect, and employee satisfaction. Manage Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company and department policies, and legal requirements. Resolves employee conflicts and concerns with tact and sound judgment. Collaborates and communicates with other departments to deliver results by building strong relationships based on trust and understanding; follows through on commitments. Promotes and models positive MGM service standards including but not limited to courtesy, friendliness, sincerity, professionalism and enthusiasm. Lives and models the MGM Culture of inclusion, teamwork, integrity and excellence. Makes sound decisions to ensure the long-term success of the company. Continually looks for opportunities to learn, improve self, and mentor to others through meaningful feedback. Demonstrates an exceptional level of professionalism and polished appearance for the staff to emulate. Other job-related duties as requested
EDUCATION/EXPERIENCE Required At least seven years of guest service experience. At least five years of supervisory/managerial experience. At least five years of Spa/Salon experience. Bachelor’s degree or professional license in related field. Preferred Previous experience working in similar resort environment. KNOWLEDGE/SKILLS/ABILITIES: Thorough knowledge and understanding of Spa and Salon and pool operations, services, protocols and industry practices; good business acumen. Ability to extract data and analyze department performance using department operating systems. Ability to work in a fast-paced and busy environment; ability to perform job functions with attention to detail, speed, and accuracy. Ability to be think clearly, remaining calm and resolving problems using good judgment. Ability to demonstrate excellent leadership and organizational skills to effectively deal with guests and employees required; Ability to motivate and work cohesively with co-workers as part of a team. Strong strategic planning, project management skills and superior decision-making while managing multiple priorities. Ability to maintain physical stamina and proper mental attitude and ability to deal effectively with guests, employees and management. Ability to display a professional and highly polished demeanor. Excellent customer service skills. Excellent attendance, attitude and team player skills. Experience managing a large workforce. Knowledge of State Board health, sanitation codes and pool safety. Excellent computer skills including Microsoft Office programs; spa booking platforms, SpaSoft or similar. Excellent English communication skills, both oral and written.