Company NameSanctuary Camelback Mountain Resort & Spa
Company TypeResort/Hotel Spa
Address5700 E McDonald Drive
Paradise Valley, Arizona 85253 United States
Contact NameDaniella Nicholson
Sanctuary. The New Spirit of Luxury. Nestled within the inspiring landscapes of Camelback Mountain, Sanctuary Resort invites you to experience a higher level of luxury, laughter, and glorious renewal. Our famed Scottsdale luxury resort will introduce you to a refreshing new spirit of sophistication and relaxed refinements, as you discover 53 acres of your own private paradise where formalities are replaced by fun, and the most luxurious amenity is the art of reconnection. Ranked in the Top Hotel Spas Overall & Top 5 Hotel Spas, Continental U.S. in Travel + Leisure’s World’s Best 2014 Discover an extraordinary journey of rejuvenation, balance and pure relaxation at the Sanctuary Resort Spa, one of the top destination spas in the country. Indulge in distinctive architecture, an array of lavish spa amenities, and an extensive menu of Asian-inspired services in twelve indoor and outdoor treatment rooms and outdoor Watsu® pool. Luxuriate amidst a tranquil Zen meditation garden and soothing reflection pond — renew your spirit at the ultimate spa retreat in Scottsdale. Sanctuary Spa is proud to be listed as a Four-Star spa for four consecutive years in the prestigious Forbes Travel Guide.
POSITION SUMMARY This position contributes to the Sanctuary Spa success by providing a consistently memorable and relaxing spa experience for our guests and members. Provide waxing and skincare services to guests. Assess guest needs, inquire about contraindications, and examine skin, hair, or nails. Determine and advise guests on proper skin, hair, or nail care and recommend home regimens. This position ensures the safety and comfort of guests, members and employees; with a focus in our superior standards which displays a sense of pride in the Sanctuary Commitments and Sanctuary Standards of Excellence. JOB FUNCTIONS Guest Relations · Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, thank guests and provide a fond farewell. · Actively listen and respond positively to guest questions, concerns, and requests. · Anticipate guests' service needs, acting on them when possible. · Answer questions about general property information and amenities. Provide Spa/Salon Services · Comply with quality assurance expectations and standards. · Maintain current licensure in service area. · Monitor and stick to time schedule to stay on schedule throughout the day. · Examine guests' skin to evaluate condition and appearance. · Arrange workstation, treatment room, and/or drapes to ensure guest comfort and safety. · Offer guests amenities such as water, juice, or heated neck pillows. · Advise guests on proper skin care and recommend home care regimens. · Handle inappropriate guest behavior by stopping service and informing manager. · Determine which products/services will improve a guest's appearance or meet their needs. · Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy etc.) before beginning service. · Develop and propose guest treatment plans that specify beneficial products and services. · Performs all types of skin and body treatments including facials, waxing, and body treatments. · Exfoliates skin to remove dead skin cells. Treats blemishes by cleansing skin. · Moisturizes skin and applies essential oils, clays, and gels. · Applies wraps to the body to stimulate, eliminate toxins, and soothe muscles. · Massages head, neck, shoulders, feet and hands. · Applies warm steam to open pores and hydrate the skin. · Provide skincare services such as facials to guests using steamer, lamp, high frequency wand, and/or products (e.g., cleanser, toner, peel, mask). JOB REQUIREMENTS Physical Tasks · Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. · Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Policies and Procedures · Protect the privacy and security of guests and coworkers. · Maintain confidentiality of proprietary materials and information. · Protect company tools, equipment, and assets in accordance with company policies/procedures. · Report work related accidents, or other injuries immediately, upon occurrence, to manager/supervisor. · Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. · Follow policies and procedures for safe operation and storage of tools, equipment and machines. · Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, etc., including using Safety Data Sheets.
State Aesthetician License Minimum 650 hours certified training/education Related Work Experience Minimum of two (2) years resort/high volume experience. Experience in a resort environment is a plus.