This report presents the state of the industry in 2015, as indicated by the change in revenues, spa visits, average revenue per visit, the number of spa locations and staffing levels.

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Topic of focus - Quarterly Performance

Gross revenue at day and resort spas grew substantially in the first quarter of 2015 – 70 percent of respondents reported higher gross revenue.

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Topic of focus - Quarterly Performance

In regards to gross revenue change for the first quarter of 2016, 74 percent of ISPA spa member respondents reported some level of increase over the same quarter in 2015.

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Topic of focus - Full-Time versus Part-Time Employees

The headline numbers reveal an industry that provides employment for many people on a part-time basis, but that is also generous when converting to full-time.

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Topic of focus - Job Descriptions

When asked which job positions had written descriptions almost all (99 percent) of all spas responded yes for both massage therapist and receptionist roles. 

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The fifth volume of this initiative takes a deeper look at social media usage trends and preferences among today’s consumer when it comes to spa.

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This volume aims to shine a light on spa usage trends and perceptions of the spa industry around the world.

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No longer the new kids on the block, millennials have rapidly become a powerful player in commerce in the U.S. and beyond.

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Topic of focus - Year In Review

ISPA members were given a list of marketing channels and asked to specify whether they increased, decreased or made no change to each channel from 2014 to 2015.

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Topic of focus - Year in Review

All respondents were asked to name some of their favorites for 2016. The most commonly listed favorite books of 2016 included Start with Why by Simon Sinek, Daring Greatly by Brenè Brown.

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Topic of focus - Word-of-Mouth Marketing

Spas are creatively finding ways to encourage existing clients to help spread the word about their treatments and products.  Among ISPA spa members, 39 percent have a referral program in place to incentivizes customers to refer new clients.

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Topic of focus - Employee Training

Quality employee training is essential to the success of any business within the spa industry.  Spa members are offering a variety of training opportunities to ensure their clients receive the best experience possible.

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Scientific Study Shows How Meditation Helps Rebuild the Brain

An eight-week study conducted by Harvard researchers at Massachusetts General Hospital (MGH) provided scientific evidence that meditation can help rebuild the brain's grey matter in eight weeks.

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Topic of focus - Quarterly Performance

When asked what the gross revenue change from fourth quarter of 2014 compared to the same period of 2013, 31 percent of all spas saw a 1 – 9 percent increase in revenue closely followed by 30 percent who saw 10 – 19 percent increase.

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Topic of focus - Quarterly Performance

In regards to gross revenue change for the fourth quarter of 2015, 75 percent of ISPA spa members reported some level of increase over the same quarter of 2014.

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Topic of focus - Quarterly Performance

Overall, respondent data for the survey reflects growth in several areas. Among ISPA member spa respondents, 78 percent experienced an increase in gross revenue for the fourth quarter of 2016 compared to the fourth quarter of 2015.

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Topic of focus - Quarterly Performance

Among all ISPA spa members, 74 percent of respondents reported that gross revenue for the second quarter of 2015 was higher than the corresponding quarter of 2014.

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Topic of focus - Quarterly Performance

In regards to gross revenue change for the second quarter of 2016, 69 percent of ISPA spa member respondents reported some level of increase over the same quarter in 2015.

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Topic of focus - Technology in the Workplace

Technology has become an ubiquitous presence in our working lives – and for many of us, our non-working lives as well. The spa industry is no different and has also seen noticeable growth in technology over the last decade.

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Topic of focus - Retail

Retail sales are an important income source for members, with 38 percent of all spas reporting an average of 10 – 15 percent of total annual sales revenue stemming from retail sales.

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