Facial

Glossary Term | Category: Glossary Terms

There are many types of facials. A standard facial usually includes massaging the face, cleansing, toning, steaming, exfoliating and moisturizing. 

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Fango is the Italian word for mud. Used in treatments, a highly mineralized mud may be mixed with oil or water and applied over the body as a heat pack to detoxify, stimulate the circulation and relieve muscular and arthritic pain.

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Faradism

Article | Category: Glossary Terms

Electric muscle stimulators used to tone muscles through low-level electricity conducted through contact pads attached to the body for "passive exercise," often used for treatment of certain medical conditions.

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Topic of focus - Word-of-Mouth Marketing

Spas are creatively finding ways to encourage existing clients to help spread the word about their treatments and products.  Among ISPA spa members, 39 percent have a referral program in place to incentivizes customers to refer new clients.

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Topic of focus - Employee Training

Quality employee training is essential to the success of any business within the spa industry.  Spa members are offering a variety of training opportunities to ensure their clients receive the best experience possible.

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Feldenkrais (Method)

Glossary Term | Category: Glossary Terms

System of bodywork developed by Moshe Feldenkrais that attempts to reprogram the nervous system through movement augmented by physical pressure and manipulation.

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This text is intended to provide spa beginners and veterans alike with a better understanding of financial management.

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Finnish Sauna

Article | Category: Glossary Terms

A simple form of traditional bathing aimed at cleansing the body through perspiration.

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Fitness Assessment

Article | Category: Glossary Terms

This is an overall evaluation of the body's state, measuring such aspects as flexibility, aerobic capacity, muscular fitness and body composition.

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The Fitness Instructor is certified to lead classes and perform personal training sessions and private classes for the guest. As fitness professionals with extensive experience in the fitness field,the Fitness Instructor must be knowledgeable of all fitness offerings at the spa, hold current certifications and have previous experience. They must possess excellent customer services skills in order to provide the highest quality environment and instruction that will meet the needs of our guests in the area of health and exercise.

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When I consult with spa managers in the United States they often tell me that their number one problem is getting their staff to sell retail products. The past three years spent working in Asia has shown me that the same challenges exist.

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A little larger than a twin-size bed, filled with 10 to 12 inches of water, this enclosed tank, containing warm water and Epsom salts, allows you to float comfortably in a totally dark, silent environment.

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Foot Bath

Glossary Term | Category: Glossary Terms

A bath for cleansing, warming, soothing or disinfecting the feet.

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Front Desk Receptionist

Job Description | Category: Human Resources

The Spa Front Desk Receptionist is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Additionally assists with transitional cleaning of locker room and relaxation area as needed.

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