OPERATIONS

SPA OPERATIONS MANUAL (CD) 

$125 USD ISPA MEMBERS ONLY - Purchase

Customizable for any spa, this manual is vital to every spa of every size. The comprehensive materials cover areas such as job descriptions, service standards, telephone etiquette and handling guest complaints. Discover specific techniques for front desk, massage therapists and more as well as a complete section on training your staff to sell product by using a consultative approach.