A company’s culture is its personality. Culture defines the work environment and is made up of the company’s mission, values, ethics, expectations and goals.
Every company’s culture is different, and that’s perfectly acceptable. Some companies have a team-based culture with employee participation on all levels, and others adhere to a more traditional and formal style.
So why does it matter?
A positive and successful company culture is important to both retaining your hardworking employees as well as attracting new workers. People are more likely to enjoy their time at work if they fit into the company’s culture. When your employees enjoy their jobs, they’ll develop better relationships with coworkers, become more productive, and are likely to want to work for your company longer. Thus, employers can improve productivity and employee retention through a strong office culture.
According to Catherine Warren, spa and leisure director at Eau Palm Beach Resort & Spa (link to spa’s website) in Palm Beach, Florida, “mindsets, whether good or bad, are very contagious in spa environments.”
Keeping this in mind, it is important that spas maintain a positive company culture. A negative culture often isolates employees, making it more likely for them to adopt defensive attitudes, which isolate the individual from the values and goals of the organization. This leads staff, management and guests to suffer the consequences.
“If employees are unhappy, the guest experience is going to suffer, which can trickle down to low guest retention and poor social media reviews, resulting in a direct impact on your financial performance,” says Michael Conte, director of spa and wellness at The Spa at Meadowood Napa Valley (link to spa’s website) in St. Helena, California.
Here are our members’ top six methods for improving and maintaining a company culture that promotes retention, productivity, and engagement:
Lead by Example
Develop Company Values and Standards
Create a Fun Workplace
Bring it All Together
Dive deeper into these methods by reading the full story at pulse.experienceispa.com. You’ll also learn ways to define your company’s culture, which will help attract the right people to your team.